Frequently Asked Questions
Yes. In staying true to our high standards of jewelry quality and customer satisfaction, we offer a Lifetime Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft.
We offer complimentary cleaning and product inspection (recommended every six months). This is a prudent, preventative measure against the loss or damage of gemstones that can occur from bent prongs, pulling, snagging, or breakage during normal wear. [Shipping Note] We only ask that you cover the shipping and insurance costs for safely sending the ring to our facility. As a thank you for choosing Volena Paris, we will cover the return shipping costs back to you.
We recommend contacting an independent insurance company—such as Jewelers Mutual—or making arrangements with your homeowner's or renter's insurance company.
Yes, as long as the item was purchased in the United States, to expedite your exchange, please consider returning the item for a refund and placing a new order.
Choosing Volena Paris means embracing sustainable brilliance, French elegance, and a worry-free commitment. Our core advantages are:
1. Sustainable & Ethical Brilliance: We focus on high-quality lab-grown diamonds, avoiding the environmental impact of traditional mining. We deliver the same exceptional fire and quality as natural diamonds, all while championing sustainable luxury. 2. Distinct French Design: Founder Éloïse Moreau infuses the artistry of Paris's Left Bank into every design, ensuring each piece is both luxurious and unique, serving as an extension of your "self-assured state of mind." 3. Personalization & Customization: We offer services for customizing jewelry styles and personalized packaging prints, ensuring your piece and your sentiment are truly one-of-a-kind. 4. Lifetime Assurance: We provide complimentary cleaning and product inspection (recommended every six months) and professional insurance guidance to ensure your treasures maintain their lasting shine.
Volena Paris was founded by designer Éloïse Moreau on the Left Bank of Paris. Driven by concerns over the environmental impact of traditional mining, she was determined to create a sustainable jewelry brand. The name "Volena" blends Latin roots symbolizing the efficiency of lab-grown diamonds ("Velox") and their dazzling light ("Aurora").
Our brand philosophy is: "No need to show off, be your own light." We believe true radiance awakens through self-discovery. Our jewelry is designed to accompany your every self-shining moment, an expression of effortless grace.
Volena Paris is a brand focused on a premium online experience. To pass on cost advantages to our customers and offer the richest customization options, we primarily operate and sell through our official website. While we do not have permanent physical retail stores, we periodically host exclusive private viewing events (Pop-up Events) in major cities. Please follow our official website or social media channels for the latest event announcements and booking details, allowing you to appreciate our exquisite designs up close.
Yes, Volena Paris will happily exchange it for merchandise credit within 30 days of purchase.
No. Our commitment to you includes free returns within our 30-day return period.
On average, it takes 4-5 business days from the time we receive your item, enter it into our system, and submit it to our Quality Assurance department (approximately 24 hours, Monday through Friday). For returned items, please allow an additional 2-3 days for the package to be shipped.
Once your return has been processed, please allow 2-3 business days for the outgoing package to arrive. Please expect to receive a confirmation email by 5:00 PM PST on the day your package is shipped.
Yes. After your package arrives at Volena Paris, please allow 1-2 business days for you to receive an email confirming the return has been processed.
Yes. We currently have GIA Graduate Gemologists on staff. These gemologists are an integral part of our customer service team. If you have any further questions, you can speak with a graduate gemologist at any time.